At Radio Kerry we aim to deliver the best possible service to our listeners. We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act, 2009, the provisions of the Online Safety and Media Regulation Act 2022 ( the OSMR Act) and broadcasting codes published by Coimisiún na Meán. We welcome all feedback, both negative and positive, from our listeners concerning any aspect of our service.
We are to have in place a Code of Practice for handling complaints from our listeners. This Code of Practice sets out and explains our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner. It should be noted that the Code of Practice only relates to certain categories of complaints as detailed in the document “Radio Kerry Code of Practice-Complaints”.
All complaints must:
- be submitted by completing the relevant ‘Complaint Form’ for programmes or advertisements/commercial communications
- be made no later than 30 days after the date of the broadcast
- relate to a broadcast by Radio Kerry
- come within the relevant broadcasting codes and/or legislation
- include a short summary of what concerned you
Further information is available by downloading “Radio Kerry Code of Practice-Complaints” document below
Radio Kerry Complaint Forms:
Radio Kerry Code of Practice-Complaints
Radio Kerry Advertising Complaint Form
Radio Kerry Programming Content Complaint Form
Coimisiún na Meán Codes of Practice:
Coimisiún na Meán - Broadcasting Codes
A referral to Coimisiún na Meán can be made as follows –
- Via email: [email protected].
- Via Post:
Coimisiún na Meán, 1 Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20, Ireland
- Further queries concerning complaint referrals may also be directed to the user support centre’s telephone contact: (01) 963 7755.
- Further information concerning Coimisiún na Meán’s role in broadcast regulation can be found on our website: https://www.cnam.ie/broadcasting/.
Complaint referrals:
Coimisiún na Meán is currently working on updating their complaints process. Details will be posted here in due course.
